At PHOUR AGRO PRIVATE LIMITED, we aim to make your shopping experience simple, transparent, and convenient. This Shipping Policy explains how orders placed through phouragro.com are processed and delivered.
1. Free Shipping
We currently provide FREE SHIPPING on eligible orders across India.
Customers are not required to pay a separate shipping or delivery charge for eligible orders placed through our website.
The applicable shipping charge, if any, will always be clearly displayed during checkout before the order is placed.
2. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days, subject to product availability, order verification, and other operational requirements.
Orders placed on Sundays or public holidays may be processed on the next business day.
3. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location, courier availability, weather conditions, and other logistical factors.
Delivery to remote or difficult-to-service locations may require additional time.
The estimated delivery period is indicative and may vary due to circumstances beyond our reasonable control.
4. Delivery Areas
We currently offer shipping services across India, subject to courier service availability at the customer’s delivery address.
If a particular PIN code is not serviceable, we may contact the customer regarding the order.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through your registered email address, phone number, WhatsApp, SMS, or other available communication channels.
You can use the tracking information provided by the applicable courier/logistics partner to check the status of your shipment.
6. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its delivery policy.
Customers are requested to provide:
- Correct name
- Complete delivery address
- Valid PIN code
- Active phone number
PHOUR AGRO will not be responsible for delays caused by an incorrect or incomplete address or unsuccessful delivery attempts due to the customer’s unavailability.
7. Delayed Delivery
While we make reasonable efforts to ensure timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Courier/logistics issues
- Public holidays
- Government restrictions
- Incorrect or incomplete address information
- High order volumes
- Other circumstances beyond our reasonable control
In case of an unexpected delay, we will make reasonable efforts to assist the customer.
8. Damaged Package
If your package appears damaged, opened, tampered with, or leaking at the time of delivery, please document the condition of the package and contact us as soon as possible.
Where possible, customers should take photographs/videos of the package and product before opening or immediately after receiving it.
Any claim relating to damaged or incorrect products will be handled according to our Refund & Returns Policy.
9. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact our customer support team as soon as possible with your order details and supporting photographs/videos where applicable.
We will review the issue and, where applicable, arrange a suitable resolution.
10. Agricultural Product Handling
PHOUR AGRO products should be stored and handled according to the instructions provided on the product packaging/label.
Customers are responsible for ensuring that products are stored appropriately after delivery and are protected from unsuitable storage conditions.
11. Delivery Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes may not be possible once the order has been dispatched.
If an order has already been shipped, any additional arrangements or charges imposed by the logistics provider may be applicable to the customer.
12. Contact Us
For questions regarding shipping, delivery, or your order, please contact us:
PHOUR AGRO PRIVATE LIMITED
Website: phouragro.com
Email: support@phouragro.com
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