Last Updated: September 2026
At PHOUR AGRO PRIVATE LIMITED, we aim to provide quality agricultural products and a reliable shopping experience. This Return & Refund Policy explains when products purchased through phouragro.com may be returned, replaced or refunded.
By placing an order through our website, you acknowledge and agree to this policy.
1. Eligibility for Return
A product may be eligible for return or replacement if:
- You received a damaged product.
- You received the wrong product.
- The product received is defective or has a manufacturing issue.
- The product is materially different from what was ordered.
- The product was damaged during transportation.
Return eligibility may depend on the nature of the product and the circumstances of the claim.
2. Products That May Not Be Eligible for Return
Due to the nature of agricultural products, certain products may not be eligible for return once opened, used, mixed, transferred to another container or otherwise tampered with.
Returns may be rejected where:
- The product has been used or partially consumed.
- The original packaging has been damaged or discarded.
- The product has been improperly stored.
- The product has been contaminated or altered after delivery.
- The product was damaged due to improper handling by the customer.
- The return request is made outside the applicable return period.
- The product was purchased through an unauthorized seller or source.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us investigate the issue, you may be asked to provide:
- Order number.
- Photographs of the package.
- Photographs/videos of the damaged product.
- Shipping label.
- Product batch number, where applicable.
- Other information reasonably required by our team.
Please retain the original packaging until the issue has been resolved.
4. Wrong Product Received
If you receive a product different from the product mentioned in your order, contact us as soon as possible.
After verification, we may arrange for the incorrect product to be returned and provide an appropriate replacement or refund.
5. Defective Products
If you believe that a product has a manufacturing defect, please contact us with the relevant order and product details.
We may inspect or verify the product before approving a replacement or refund.
Product performance can depend on factors such as crop, soil, weather, irrigation, application method, dosage and farming practices. Therefore, a difference in agricultural results alone does not necessarily establish that a product is defective.
6. Return Request Process
To request a return, please contact our customer support team with:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photographs/Videos:
Contact Number:
Our team will review the request and inform you whether the product qualifies for return, replacement or refund.
7. Return Approval
If your return request is approved, we will provide instructions regarding the return or pickup process.
Please do not send a product back without receiving return instructions from PHOUR AGRO, as an unauthorized return may not be accepted.
8. Replacement
Where appropriate, PHOUR AGRO may provide a replacement product instead of a refund.
Replacement availability will depend on stock and other applicable conditions.
If the same product is unavailable, an alternative resolution may be offered where appropriate.
9. Refunds
If a refund is approved, the refund amount will generally correspond to the eligible amount paid for the returned/cancelled product.
Refunds may be subject to verification of the returned product and applicable deductions, where permitted.
Any applicable shipping, handling or other charges will be treated according to the circumstances of the order and applicable law.
10. Refund Processing
Once a refund has been approved, it will be processed through the applicable payment method or payment service provider.
The time taken for the amount to appear in your account may depend on:
- Payment method.
- Bank/payment provider.
- Transaction processing time.
- Weekends or public holidays.
PHOUR AGRO does not control the processing time of a customer’s bank or third-party payment provider.
11. Order Cancellation
Cancellation requests should be submitted as early as possible.
If an order has not yet been processed or dispatched, we may be able to cancel it.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.
12. Failed or Undelivered Orders
If an order is returned to us because of:
- Incorrect address.
- Incomplete address.
- Customer unavailable for delivery.
- Refusal to accept delivery.
- Repeated delivery failure.
the applicable refund or re-shipping decision may depend on the circumstances of the order.
Additional shipping charges may apply if re-delivery is requested.
13. Product Storage & Handling
Customers are responsible for appropriately storing products after delivery according to the instructions provided on the product label or packaging.
We may not accept return or refund claims resulting from damage caused by improper storage, exposure to unsuitable conditions, contamination or misuse after delivery.
14. Agricultural Product Disclaimer
Agricultural product performance may vary depending on multiple factors, including:
- Soil condition.
- Crop variety.
- Weather.
- Irrigation.
- Nutrient availability.
- Pest and disease conditions.
- Application timing.
- Dosage.
- Farming practices.
Therefore, a refund or replacement will not automatically be provided solely because a customer did not achieve a particular crop yield, growth result or financial outcome.
Product instructions and label recommendations should always be followed.
15. Fraudulent or Abusive Claims
PHOUR AGRO reserves the right to investigate return and refund requests.
We may reject or restrict claims where there is reasonable evidence of:
- Fraudulent activity.
- Repeated abuse of the return process.
- Product tampering.
- False claims.
- Unauthorized modification or use of products.
Nothing in this section limits any rights available to consumers under applicable law.
16. Changes to This Policy
PHOUR AGRO PRIVATE LIMITED may update this Return & Refund Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.
17. Contact Us
For return, replacement or refund-related queries, please contact:
PHOUR AGRO PRIVATE LIMITED
Website: phouragro.com
Email: support@phouragro.com
Phone: +91 98765 43210
Address: DSS-108, Ground Floor, sector 15, Housing Board Colony, Sector 15A, Hisar, Haryana 125001