Privacy Policy

1. Introduction

Welcome to PHOUR AGRO PRIVATE LIMITED (“PHOUR AGRO”, “we”, “us”, or “our”).

This Privacy Policy explains how PHOUR AGRO collects, uses, stores, protects, and handles personal information when you visit or use phouragro.com, create an account, purchase our products, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• City, State and PIN code
• Account login information
• Information provided through contact or enquiry forms

B. Order & Transaction Information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

• Products purchased
• Order amount
• Order ID
• Billing and shipping details
• Payment status
• Transaction-related information

Payment card, banking or other sensitive payment credentials may be processed directly by our payment service providers. We do not intend to store complete card or banking credentials on our own servers.

C. Device & Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring pages
• Approximate usage/session information
• Website interaction information

D. Cookies

We may use cookies and similar technologies to:

• Keep your shopping cart functional
• Remember your preferences
• Maintain login sessions
• Improve website performance
• Understand website usage
• Provide relevant website functionality

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

3. How We Use Your Information

We may use your information to:

1. Process and fulfil orders.
2. Deliver products to you.
3. Process payments through authorised payment service providers.
4. Create and manage customer accounts.
5. Provide order confirmations and updates.
6. Respond to enquiries and customer support requests.
7. Handle returns, refunds and replacements.
8. Provide information about products and services.
9. Improve our website, products and customer experience.
10. Detect, prevent and address fraud, abuse or security issues.
11. Maintain business, accounting and transaction records.
12. Comply with applicable legal and regulatory requirements.

Our processing should be limited to purposes that are relevant to the service being provided and other lawful purposes. The DPDP Rules require privacy notices to clearly explain the personal data being collected and the purposes for which it is processed. (MeitY)

4. Orders & Delivery

When you place an order, we may share necessary information with relevant service providers involved in fulfilling that order, such as:

• Payment gateways
• Courier and logistics partners
• Shipping providers
• Technology/service providers
• Customer support providers

Only information reasonably necessary for the relevant service should be shared.

5. Payment Information

Payments may be processed through third-party payment gateways.

When you make a payment, your payment information may be handled by the applicable payment service provider according to its own privacy policy and security practices.

PHOUR AGRO does not intend to retain complete debit card, credit card, UPI credentials, CVV or banking passwords on its own website servers.

6. WhatsApp & Communication

If you contact PHOUR AGRO through WhatsApp, phone, email or other communication channels, we may receive and process the information you voluntarily provide.

This information may include:

• Name
• Mobile number
• Message/enquiry
• Order-related information
• Product-related information

We may use this information to respond to your request and provide customer support.

7. Marketing Communications

If you choose to receive promotional communications from us, we may contact you regarding:

• New products
• Offers
• Product information
• Agricultural solutions
• Services
• Updates

You may request to stop receiving promotional communications at any time.

However, transactional communications such as order confirmations, payment notifications, shipping updates and important account/service communications may still be sent where necessary.

8. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may share necessary information with trusted third parties where required to operate our website and provide services, including:

• Payment processors
• Shipping and logistics providers
• Website hosting providers
• IT and technology providers
• Analytics/service providers
• Customer support providers
• Professional advisers
• Government or law-enforcement authorities where legally required

We may also disclose information where necessary to protect our rights, users, property, security or prevent fraud or unlawful activity.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and device.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Order fulfilment
• Customer support
• Accounting and financial records
• Legal and regulatory requirements
• Fraud prevention
• Dispute resolution
• Legitimate business requirements

When information is no longer required for a lawful purpose, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Request information about personal data processed by us
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding processing of your personal information

The DPDP framework provides mechanisms for individuals to exercise applicable rights and withdraw consent. (MeitY)

To make a privacy-related request, contact us using the details provided below.

12. Children’s Privacy

Our website is intended for general users and customers.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Cookies & Analytics

We may use analytics and similar technologies to understand:

• Website traffic
• Popular pages
• User interactions
• Performance issues
• General website usage

Where third-party analytics or advertising technologies are used, those providers may process information according to their own terms and privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Products and services
• Data processing practices
• Technology
• Applicable legal or regulatory requirements

When we make changes, we may update the “Last Updated” date shown at the top of this page.

We encourage you to review this page periodically.

16. Contact Us

For questions, requests, complaints or concerns regarding this Privacy Policy or your personal information, contact us:

PHOUR AGRO PRIVATE LIMITED

Website: phouragro.com

Email: support@phouragro.com

Phone: +91 98765 43210

Address: DSS-108, Ground Floor, sector 15, Housing Board Colony, Sector 15A, Hisar, Haryana 125001

17. Consent

By using our website and voluntarily providing personal information, you acknowledge that you have been informed about the purposes for which your information may be processed as described in this Privacy Policy.

Where consent is required, we will seek consent through appropriate mechanisms.